Using the POS Exceptions Metric

The POS Exceptions metric can be used to identify fraudulent transactions involving returns, voids, discounts, and price reductions.

 

 

Setting up the POS Exceptions metric:

  1. Click Sales in the Display Items section of the Sidebar Menu.
  2. Drag and drop POS Exceptions onto the Dashboard.
  3. Click the POS Exceptions metric title to display the drop-down menu.
  4. Click Configure Options.
  5. Select the clubs you want to view by moving them from Available list to Selected using the multi-select list. See Multi-Select List.
  6. Select the transaction date range you want to display.
    You can also enter a custom date range. See Custom Date Range.
  7. Select a View to display in the final column. This can be the total dollar amount in voids, returns, discounts, or price reductions.
  8. Choose to display or hide the Employee column.
  9. Choose to include or exclude tax from the dollar amounts.
  10. Click OK.

 

Accessing transaction receipts:

  1. Click the number that appears in the Transaction Count column to display a list of these receipts.
  2. Click a receipt number to display that receipt.
  3. Click OK to close the receipt.
  4. Click OK to return to the Dashboard.

See POS Exceptions for more information.