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Frequently Asked Questions

This topic contains answers to frequently asked questions.

Q: How do I reset my password for the web site?
A: Use the Client Account Password Reset page to reset your password. You will be asked to provide the answer to the secret question you selected when you registered your user name and password.

Q: When will I receive my check?
A: Use the Billing Calendar to find out on which day you can expect your deposit.

Q: How do I update my member's Barcode/Keyfob?
A: Click Account Summary Update in the Account Maintenance section. Once this page has populated, scroll down to the Update Basic Information section, type a new Barcode/Keyfob, and then click Save.

Q: How can I review the member changes made by my staff?
A: Use the Daily Web Transactions report to review changes.

Q: Did ABC make changes to my member's account?
A: To find out who made changes to the account, click Account Notes. Once this page has populated, scroll down to the Account Notes section to view a list of changes and notes for the member’s account.

Q: How do I update a member's payment information?
A: Use the Auto-Payment Update form to update a member's payment information.

Q: Where can I add or update a secondary member on an existing account?
A: Use the Secondary Members form to manage the secondary members on an account.

Q: How do I post a payment I've taken at my club?
A: Use the Make A Payment option to post a payment taken at the club.

Q: How do I order more membership agreements?
A: Use the Club Re-Order form to order membership agreements.

Q: How do I order more membership keytags?
A: Use the Club Re-Order form to order membership cards or keytags.